This Privacy Policy applies to personal information collected through:

• The Fernnel website;
• The Fernnel booking platform and dashboard;
• Customer booking pages and booking forms;
• Account registration and account management;
• Appointment scheduling and management;
• Communications with Fernnel;
• Customer support and technical assistance;
• Demonstrations, enquiries, promotions, and other interactions with Fernnel;
• Integrations and connected third-party services; and
• Other services or features that link to this Privacy Policy.

For the purposes of this Privacy Policy, "Fernnel", "we", "us", or "our" means Fernnel and the relevant entity operating the Fernnel service.

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or otherwise.

We collect information that is necessary to provide, maintain, improve, and secure Fernnel.

The information we collect may include the following.

2.1 Account and Business Information

When you create a Fernnel account or configure your business, we may collect information such as:

• Name;
• Email address;
• Phone number;
• Business name;
• Business address;
• Business contact details;
• Login credentials;
• Services and pricing;
• Staff information;
• Business hours and availability;
• Booking preferences;
• Branding, logos, colours, and other business information; and
• Information you provide when configuring your Fernnel account.

Fernnel allows businesses to create services, staff members, working hours, customised booking forms, and branded booking experiences.

2.2 Customer and Appointment Information

If you use Fernnel to accept bookings, you may provide personal information about your customers or other individuals.

Depending on how you configure your booking forms, this may include:

• Name;
• Email address;
• Phone number;
• Appointment details;
• Service requested;
• Date and time of an appointment;
• Customer preferences;
• Responses to customised booking questions;
• Notes or other information submitted through a booking form; and
• Other information that you or your customers voluntarily provide.

Fernnel allows businesses to create customised booking forms, including conditional questions and service-specific fields. Because businesses control the information they request through their booking forms, the information collected may vary between businesses.

2.3 Staff Information

Business customers may provide information about their employees, contractors, or other staff members, including:

• Name;
• Email address;
• Phone number;
• Working hours;
• Availability;
• Assigned services;
• Leave or holiday information;
• User permissions; and
• Other information required to manage staff and appointments.

2.4 Payment Information

Fernnel may process information relating to payments made through or in connection with the platform.

Where payment services are provided through third-party payment providers, such as Stripe, payment card information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy.

Fernnel does not need to receive or store full payment card details where those details are processed directly by the applicable payment provider.

2.5 Communications and Support Information

If you contact Fernnel for support, request a demonstration, submit an enquiry, provide feedback, or otherwise communicate with us, we may collect information such as:

• Your name;
• Email address;
• Phone number;
• Business information;
• Details of your enquiry;
• Support requests;
• Feedback; and
• Other information you voluntarily provide.

Fernnel may use cookies and similar technologies to operate and improve its website and services.

Cookies may be used to:

• Keep you signed in;
• Remember preferences;
• Maintain session information;
• Understand how visitors use the website;
• Improve website performance;
• Measure the effectiveness of marketing activities;
• Detect and prevent fraud or abuse; and
• Improve the user experience.

Some cookies may be provided by third-party service providers that assist Fernnel with analytics, security, functionality, or other services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of Fernnel.

Where required by applicable law, Fernnel will obtain consent before placing non-essential cookies or similar technologies.

Fernnel may use personal information for the following purposes:

Providing the Fernnel Service

We may use personal information to:

• Create and manage accounts;
• Provide online booking functionality;
• Process and manage appointments;
• Manage staff schedules and availability;
• Manage customer information;
• Send booking confirmations and reminders;
• Send rescheduling and cancellation notifications;
• Facilitate payments;
• Provide integrations with third-party services;
• Provide customer support; and
• Operate and maintain the Fernnel platform.

Improving Fernnel

We may use information to:

• Understand how users interact with Fernnel;
• Identify technical problems;
• Develop and improve features;
• Improve usability and performance;
• Conduct testing and research;
• Analyse trends and usage; and
• Develop new products and services.

Communications

We may use your contact information to communicate with you about:

• Your account;
• Appointments;
• Service changes;
• Security matters;
• Technical issues;
• Product updates;
• Support requests;
• Demonstrations; and
• Other service-related matters.

Where permitted by law, we may also send marketing communications. You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraud;
• Protect Fernnel and its users;
• Investigate suspicious activity;
• Maintain platform security;
• Prevent misuse of the service; and
• Enforce our terms and policies.

Legal and Regulatory Compliance

We may use and disclose information where reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests;
• Comply with court orders or legal processes;
• Protect our rights or property;
• Protect the safety of users or others; or
• Investigate suspected unlawful activity.

Fernnel is designed to connect with business tools and services that customers already use.

Depending on the features you use, Fernnel may integrate with services including:

• Google Calendar;
• Xero;
• MYOB;
• Stripe;
• Clio;
• Google Meet;
• Zoom;
• WhatsApp; and
• Other third-party applications or services supported by Fernnel.

These integrations may allow information to be transferred between Fernnel and the connected service.

For example, calendar integrations may synchronise appointment or availability information, accounting integrations may facilitate the creation or synchronisation of contacts or invoices, and payment integrations may facilitate payment processing.

Your use of a third-party integration may be subject to that third party's own terms and privacy policy.

Fernnel is not responsible for the privacy practices of third-party services that operate independently of Fernnel.

You should review the privacy policy of each third-party service before connecting it to Fernnel.

Fernnel customers may use the platform to collect and manage information relating to their own customers.

If a business uses Fernnel to collect your personal information, that business may be responsible for determining:

• What information it collects;
• Why it collects the information;
• How it uses the information;
• How long it retains the information; and
• Whether it discloses the information to other parties.

In these circumstances, Fernnel generally processes information on behalf of the business using the platform.

If you have submitted information to a business through a Fernnel booking page or booking form and want to exercise a privacy right concerning that information, you should generally contact the business that collected the information first.

Fernnel may assist its business customers where appropriate.

Fernnel provides businesses with flexible booking forms and may allow businesses to request information relevant to their services.

For example, Fernnel's platform may be used by medical, dental, legal, wellness, or other professional businesses that may request sensitive or confidential information through customised forms.

Fernnel does not determine what information a business chooses to request from its customers.

Business customers are responsible for ensuring that any information they collect through Fernnel is necessary, lawful, appropriately disclosed, and handled in accordance with applicable privacy laws.

You should avoid submitting sensitive information unless it is specifically requested by the business and necessary for the service you are requesting.

Fernnel may disclose personal information to third parties where reasonably necessary to provide or operate the service.

These parties may include:

• Technology and infrastructure providers;
• Hosting and cloud service providers;
• Payment processors;
• Communication and messaging providers;
• Analytics providers;
• Customer support providers;
• Security and fraud-prevention providers;
• Professional advisers;
• Third-party integration providers; and
• Government, regulatory, or law-enforcement authorities where legally required.

We do not sell personal information simply for the purpose of allowing third parties to independently market their products or services to you.

We may also disclose information where you have given us permission to do so.

If Fernnel is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, appropriate safeguards will be applied to information transferred in connection with such a transaction.

Fernnel takes reasonable steps to protect personal information from:

• Misuse;
• Interference;
• Loss;
• Unauthorised access;
• Modification; and
• Unauthorised disclosure.

Security measures may include technical, administrative, and organisational safeguards appropriate to the nature of the information and the risks associated with its processing.

However, no method of transmitting or storing information is completely secure. Fernnel cannot guarantee absolute security of information transmitted over the internet or stored electronically.

You are responsible for maintaining the confidentiality of your account credentials and should notify Fernnel promptly if you believe your account has been compromised.

Fernnel retains personal information for as long as reasonably necessary to:

• Provide the services;
• Maintain business and account records;
• Fulfill legitimate business purposes;
• Resolve disputes;
• Prevent fraud and abuse;
• Meet legal or regulatory requirements; and
• Enforce agreements.

The specific retention period may depend on the type of information, the purpose for which it was collected, contractual requirements, and applicable legal obligations.

When information is no longer required, Fernnel may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Fernnel may use service providers or infrastructure located outside Australia.

Where personal information is transferred outside Australia, Fernnel will take reasonable steps to ensure that the transfer and handling of that information is undertaken in accordance with applicable privacy laws.

The countries in which Fernnel or its service providers may process or store information may change as our technology and service providers change.

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Object to certain processing;
• Request restriction of certain processing;
• Request data portability where applicable; and
• Make a complaint about how your personal information is handled.

Some requests may be subject to legal or contractual limitations.

To protect your information, Fernnel may need to verify your identity before completing a privacy request.

Fernnel may send promotional or educational communications where permitted by applicable law.

You can unsubscribe from marketing communications by:

• Following the unsubscribe instructions contained in the relevant communication; or
• Contacting Fernnel using the contact details provided below.

Even if you unsubscribe from marketing communications, you may continue to receive essential service communications, such as account, security, transaction, appointment, or operational messages.

Fernnel may contain links to third-party websites, applications, or services.

Those third parties operate independently from Fernnel and may have their own privacy policies and terms.

Fernnel is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policy of any third-party website or service you access.

Fernnel is a business-oriented booking and management platform and is not directed specifically at children.

We do not knowingly collect personal information directly from children where prohibited by applicable law.

If you believe that a child has provided personal information to Fernnel in circumstances where it should not have been collected, please contact us so that we can investigate and take appropriate action.

Fernnel is built with Australian businesses in mind and may be subject to Australian privacy requirements depending on the circumstances in which the service is used.

Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Fernnel, we will handle personal information in accordance with those requirements.

Individuals may have rights to request access to and correction of personal information and may be able to make a complaint regarding the handling of their personal information.

If you have a privacy concern, we encourage you to contact Fernnel first so that we can investigate and attempt to resolve the matter.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional privacy rights.

Where applicable, Fernnel will process personal information in accordance with the privacy requirements that apply to its activities.

Business customers using Fernnel are also responsible for ensuring that their use of the platform and collection of customer information complies with the laws applicable to their business.

Where a business customer acts as a data controller and Fernnel acts as a service provider or processor, the respective responsibilities of the parties may be further addressed in applicable agreements.

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, Fernnel may not respond to such signals unless required by applicable law.

Fernnel may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to technology;
• Changes to our business practices;
• Changes to applicable laws; or
• Changes to privacy requirements.

When we make material changes, we may provide notice through the Fernnel website, platform, email, or other appropriate means.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

Your continued use of Fernnel after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy to the extent permitted by applicable law.

If you have questions about this Privacy Policy, want to make a privacy request, or have a concern about how your personal information is handled, please contact Fernnel.

We will consider and respond to privacy requests within the timeframe required by applicable law.

If you believe Fernnel has not handled your personal information appropriately, please contact us using the details above.

We will review your complaint and take reasonable steps to address your concerns.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection regulator in your jurisdiction.

For Australian users, this may include the Office of the Australian Information Commissioner (OAIC), subject to the applicable requirements.